Reference

Your Rights and Our Legal Commitments

exsistoto operates under a clear legal framework that governs how your account, data, and activity on the platform are handled. Access to our services depends on local law and is available only where permitted in eligible regions across Indonesia.

Account TermsData PolicyCookie UseJurisdiction NoticeContact Rights
exsistoto Your Rights and Our Legal Commitments
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and transparency sit at the centre of how exsistoto manages your account. Every login is protected by OTP verification sent to your registered contact, and session activity is monitored for unusual patterns. We use SSL encryption across all account and payment flows, so data moving between your device and our platform — whether you are on mobile in Makassar or on desktop — stays protected in transit. You have the right to request what data we hold, ask for corrections, or request deletion, and we process those requests through the contact paths listed above.

Data Handling

We collect only what is needed to run your account and process payments via DANA, OVO, or GoPay. No data is sold to advertisers or third-party marketers.

Cookie Policy

Cookies on exsistoto are used for session management and platform performance. You can manage cookie preferences through your browser settings at any time.

Account Retention

Active account data is retained while your account is open. After closure, data is held only for the period required by applicable regulations, then deleted.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us through live chat or the email address in your account settings.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of your account data, or need to raise a legal concern, our support team handles these requests directly. Reach us through live chat, email, or your account dashboard — we aim to respond to formal legal requests within a reasonable timeframe and will confirm receipt of your submission.

Live Chat Open the chat widget from your account dashboard to raise a legal query directly with our support team, available around the clock.
Email Support Send formal data requests or legal notices to our support email address listed in your account settings for a written response trail.
Account Dashboard Log in and navigate to the Help section to submit a structured request — useful for data access, correction, or deletion queries.

Common Legal Questions About Your Account

These are the questions we hear most often about how our legal terms work in practice — covering data rights, account access, jurisdiction, and how to get a formal response from our team.

Your account is subject to the terms published on this page. Access to our services depends on local law and is available only in eligible regions where permitted.

Yes. Submit a data access request through live chat or the support email in your account settings. We will confirm receipt and respond within a reasonable timeframe.

Payment data is used only to process your transaction and is logged in your account history. We do not store your full e-wallet credentials beyond what the transaction requires.

After account closure, your data is retained only for the period required under applicable regulations. Once that period ends, your personal data is permanently deleted from our systems.

Log in to your account dashboard and use the Help section to submit a correction request, or contact us via live chat. We process corrections as quickly as account verification allows.

Yes. We notify you through your registered account contact before any material changes to our terms take effect, giving you time to review the update before it applies.