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How exsistoto Handles Your Personal Data

Your account data — from login credentials to wallet transactions via DANA, OVO, or GoPay — is handled under a clear privacy framework.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsData Retention PolicyYour Rights & Access Requests

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove data tied to your account — including linked wallet details for DANA, OVO, or GoPay — our support team handles these requests directly. Reach us through any of the channels below and we'll respond as quickly as we can. Players in Makassar and across Indonesia can use the same contact paths for all privacy-related queries.

Team online

Live Chat

Open the chat window from your account dashboard. Available around the clock for account and privacy queries, including wallet data requests.

Email Support

Send your data request or privacy concern to our support address. Include your registered account email so we can verify and process your request.

Help Centre

Our help section covers common data and account questions — how to update your details, unlink a wallet, or submit a formal data removal request.

What We Collect and Why It Matters

exsistoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on exsistoto, we collect the information needed to run your account securely: your registered name, email address, phone number, and the wallet details you link — whether that's DANA, OVO, or GoPay. Transaction records are stored to process withdrawals, verify deposits,

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and resolve any account disputes quickly. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access patterns and keep your account safe. Location data is used only to determine service eligibility, since access depends on local
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law and the regions where our services are permitted. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those rails need to complete your transaction. You can request a full
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copy of the data we hold on your account by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we run account data at exsistoto. Every section below reflects a real operational practice — not a policy statement written for show.

Account Security & Encryption

Login sessions use encrypted connections. OTP verification is required when accessing your account from a new device, adding a layer of protection beyond your password alone.

Cookie & Tracking Controls

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time without losing account access.

Data Retention & Deletion

Account data is retained while your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-essential data by contacting support directly.

Third-Party Data Sharing

We share only the minimum data required with payment processors — DANA, OVO, GoPay — to complete transactions. No marketing or profiling data is passed to external parties without your explicit consent.

Common Questions About Your Privacy on exsistoto

These are the questions we hear most often about data, account access, and your rights as an account holder. If your question isn't here, reach us via live chat or email.

We collect your name, email, phone number, and any wallet details you link — such as DANA, OVO, or GoPay. Device and session data is also recorded to secure your login.

Yes. Contact our support team with your registered email address and we will compile and send you a full record of the personal data associated with your account.

Transaction records are stored on secured servers and shared only with the relevant payment processor to complete or verify your transfer. We do not use this data for marketing purposes.

We retain account data for a period after closure as required by applicable regulations. Non-essential data can be removed earlier — submit a deletion request through our support team.

Reach us immediately via live chat from your account dashboard or by email. We treat all data-related concerns as priority cases and will respond as quickly as possible.

We use session and analytics cookies. You can manage or disable non-essential cookies through your browser settings at any time. Core session cookies are needed to keep your account logged in.

How exsistoto Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on exsistoto

01 What personal data does exsistoto collect when I register?

02 Can I request a copy of all the data you hold on my account?

03 How is my DANA, OVO, or GoPay transaction data stored?

04 How long do you keep my data after I close my account?

05 Who do I contact if I think my data has been mishandled?

06 Does exsistoto use cookies, and can I turn them off?

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